Refund and Return Policy

Refund and Returns Policy


Our Shipping Providers

At Vintage Plums we dispatch orders 5 working days a week and we use the company Royal Mail. Prices of Postage and Packaging will show upon filling out address at checkout.

Note: We are closed bank holidays and weekends, any orders placed will be processed the next working day.

If an order is placed before 3pm, order will be processed the next working day. If placed after 3pm, it will  be processed the following working day.

Shipping within the UK – UK Standard
UK STANDARD – 2/3 working days delivery aim.
Postage & Packaging £4.99

Shipping within Europe – Europe by Air
EUROPE STANDARD – 5/7 working days delivery aim.
Postage & Packaging £12.99

Shipping within USA & Rest of World US by Air
REST OF WORLD STANDARD – 5/7 working days delivery aim.
Postage & Packaging £24.99


If you have any problems at all with your order, please do not hesitate to contact us at and we will be happy to help.


Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Coupons
  • Discount Codes

To complete your return, we require you to contact us.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after purchase.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged and was not mentioned in the listing. If you need to exchange it for the same item, please contact us.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns address on request.

Need help?

Contact us at for questions related to refunds and returns.


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